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    • Home
    • About Dr. Heidi Kloss
    • Services Provided
    • Insurance
    • Questions
    • Contact
    • privacy policies
    • My Blog
  • Home
  • About Dr. Heidi Kloss
  • Services Provided
  • Insurance
  • Questions
  • Contact
  • privacy policies
  • My Blog

Frequently Asked Questions

How do I make an appointment?

You can call the office at 216-313-8875 or email me at hkloss@staythepathcs.com  to schedule an appointment. 

What are the office hours?

Stay the Path Counseling Services is open Monday, Tuesday and Thursday from 10am-8pm, and Friday from 10am-5pm.  The office is closed on Wednesdays.  

Can I schedule a phone consultation to determine if counseling is right for me?

Absolutely! During your initial complimentary phone consultation, I will be gathering some information about your needs for counseling.  I will also answer any further questions you may have about the treatment process.

What can I expect at the first visit?

The first visit is a 50 minute information gathering session.  We will use that time to obtain background information, and to establish treatment goals.  For children and adolescents, the first appointment will be a parent only session, and the second appointment will be a child only session.  

How is insurance and payment handled?

Insurance information will be gathered prior to the first session.  Stay the Path Counseling Services uses a HIPPAA compliant electronic health record for billing insurance and invoicing patients.  Out of pocket fees are $190 for the initial session, and $160 for follow up appointments.  

What is your cancellation policy?

Appointments must be cancelled or re-scheduled within 24 hours of the initial scheduled appointment to avoid a late cancellation fee.

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Stay the Path Counseling Services

24600 Center Ridge Road, Suite 285, Westlake, OH 44145

(216) 313-8875

Copyright © 2022 Stay the Path Counseling Services - All Rights Reserved.

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